Returns/Warranty
All regular price items are eligible for return shipping within 30 days of initial receipt of order. Shipping costs are non-refundable. All sale items are final sale.
If your Keith Jack piece was purchased through a Keith Jack dealer, please approach them first regarding your return.
All defective Keith Jack Inc. Jewelry is covered under a two-year manufacturing warranty. See below for more details. To inquire if your piece of Keith Jack Jewelry is covered under this warranty, and timeframes for repair or replacement, please contact us at sales@keithjackstudio.com.
All items returned under warranty must include the original sales receipt and have a Return Authorization Number provided by us. The Return Authorization Number must be clearly marked on the outside of the package. Issuance of Return Authorization Number does not guarantee the item will be credited, replaced or repaired. We will provide shipping instructions when the Return Authorization number is issued. Shipping costs are non-refundable. Items will be inspected on return and determined if the product is defective and covered under warranty.
Keith Jack Inc 2-Year Manufacturing Warranty
We will repair or replace any defective items, excluding normal wear and tear within 2 years of purchase.
Warranty does not cover lost or stolen jewelry, damage caused by accident or misuse, natural tarnishing that may occur overtime, alterations- including engraving, ring sizing.
We use natural gems and we cannot guarantee that they will look exactly as those shown on our website or other promotional materials and photographs. No two gems are identical and variations in color may occur.
If your piece of Keith Jack jewelry is outside the warranty period or deemed customer damaged, we may still be able to replace or repair the item for a fee. Once we receive your completed return form, a customer service representative will be in touch to discuss this.
Gold and special-order items are considered final sale & not eligible for return or exchange. They are still covered under the 2-year manufacturer warranty if defective although timeframes for replacement or repair may take longer than stock items.